BigRock Web Hosting is Best Avoided!


I am hosting a few websites on BigRock. I was attracted to them after seeing their ads on TV and on the Internet. However, I quickly had to bail out on them within two months. And that’s when the reality of their misleading claims was exposed. The following is a review of BigRock’s domain registration and web hosting service.

BigRock logo

What I liked about them was the following:

  1. Well designed and informative site.
  2. Rates are fair for both domains as well as hosting.
  3. One-stop shop for all website related services, such as purchasing domain names as well as hosting. No need to purchase different services from different sites.
  4. Technical support is quite prompt.

Although initially everything seemed fine, within two months I was forced to shift to another hosting service provider due to performance reasons. My site was frequently not loading or displaying properly. On further investigation, I found it was due to MySQL queries getting frequently killed off by the server. As a result, WordPress was not able to serve pages properly leading to display issues.

Now, I had never faced this problem on my previous host BizzHost. But instead of accepting any mistake at their end, BigRock simply blamed my site software for it. This was bizarre – I was using WordPress for my website, which is the most popular CMS in the world. Not only that, my theme was a popular paid theme used by thousands of others. Even the plugins used were all popular and downloaded from official WordPress site.

I have since investigated this problem in detail. The real issue is that BigRock has overloaded servers which cause severe issues for high-traffic dynamic sites running on WordPress/Joomla/Drupal, which use technologies like MySQL and PHP.

However, when I cancelled my hosting order and asked for a pro-rated refund, I was told that there is no refund after the 30-day money back period! Now, this goes against the convention followed in the hosting industry, which is to offer pro-rated refunds after the initial money-back period. Not only this, nowhere on the BigRock site is it prominently mentioned that there will be no pro-rated refunds after the money back period. I had to struggle to find a reference in some BigRock policy page.

And of course, since they’re a big organisation, they didn’t really care about me moving away. Nor was there any regret or remorse for the fact that I was cheated out of my money due to their policies and poor performance.

What I don’t understand here is:

  1. Why does BigRock not mention clearly on their website that after the “30-day Money Back” period, there will be no refunds at all? Because even other industry leaders such as GoDaddy have an initial money back period, but after that too they offer pro-rated refunds.
  2. If there are no refunds, why does BigRock even allow cancelling of such orders? Why would someone cancel a paid order if they were not going to get any refund?

Another misleading claim they make is the “free Google AdWords credit of Rs. 8000″ that they advertise as part of their packages when you sign up. But the reality is quite different. All that they do after you sign up is provide a link to the AdWords sign-up page for this offer (https://www.google.com/appserve/fb/forms/bigrock/), and even that only when we ask for it!

Not only that, this AdWords page claims that a Google representative will contact us after we sign up. However, in my case, no one contacted me at all. Furthermore, the terms and conditions on the page say that the Rs. 8000 credit will be given only if we invest another Rs. 8000 from our end. So in that sense, it’s not free ad credit but more like a 50% discount. But then, the same 50% discount offer is even available otherwise, so one fails to understand what is the value addition that BigRock is offering?

Anyway, I have moved to another web host and have no intention whatsoever of returning to BigRock. That’s that for this experiment!

About the Author

Vijay PadiyarI'm a friendly guy with a witty sense of humor. I was born in Baroda, Gujarat and am currently settled in Bangalore, Karnataka. I'm a Leo by birth and certainly by character! So pick up any good book on zodiac signs, flip to the Leo section, and you'll know me rather well!View all posts by Vijay Padiyar →

19 Comments

  1. DainikDainik10-21-2014

    I have tried, bigrock for one of my websites, it does not show those adsense ads, it does not pictures uploaded on their, though i don’t have that technical knowledge but my cpu limit or something like is exceeding the quote, though i don’t have that much traffic. In terms of hosting, they really sucks. For domains, i think they are good, but for hosting, they are the worst service I have ever seen.

  2. PiyushPiyush09-05-2014

    Having damn serious issues with bigrock lately….
    There support replies not faster than atleast 3-4 days perios…

    whereas even a small hosting company cares to reply to tickets within 2-4 hours…
    Now even can’t shift from bigrock….
    already hosting more than 10 dynamic site’s with more than 15GB data…..

    really really fed up with there support….
    BigRock Simple sucks……

  3. avinashavinash07-31-2014

    i also hosted using bigrock my image link alwas get break wich is loaded using mysql query . can you suggest why this problem is????

    • Vijay PadiyarVijay Padiyar08-04-2014

      Please work with the plugin or theme developer to fix the problem. If they determine that the problem is due to the web host, then you can approach BigRock.

  4. VinayVinay03-15-2014

    Hi,

    Why you shifted from “BizzHost” ? Any reason you would like to share?

    Was planning to get a reseller Linux with them.

    Thanks

    • Vijay PadiyarVijay Padiyar03-16-2014

      They had some legal problems back in early 2013, due to which their servers were down for several days. Their website also was deleted and restored after a few months. They seem to be stable now. If they remain stable for another year, I will go back to them.

  5. maxsrimaxsri02-17-2014

    Thx for this write up… i was about to go for bigrock. But read your blog at the last minute and changed my mind. Now i hosted my site in bluehost. its awesome and very nice support i get from them.

  6. Team BigRockTeam BigRock01-16-2014

    Hi Vijay,

    We ran a quick diagnostics of your issue and our correpondence and found that your MySQL queries ran longer than the allowed time for Shared hosting environment. Long_query_time for the MySQL queries is set to 15 seconds on our sytem, queries exceeding this limit are killed by the server. Given that this was a Shared hosting environment, we need to ensure that other websites on the server are not impacted in any way. Hence we put this policy in place. Moreover, We always recommend optimizing PHP scripts and MySQL queries to better your performance.

    With regards to the refund, we offer a 30 day period to test drive our systems wherein we will pay your money back incase you wish to opt out. Our refund policy is mentioned on our website under legal and we’ve provided the links below for your reference. We are aware that some other providers do offer pro-rated refunds but as a company we do not and no-where do we say that we do. We hope that we have been able to express our point of view here. Since you are running a high traffic dynamic website, you can try our VPS solutions. We’re sure you’ll like what we have to offer.

    Vijay, we appreciate you as a customer and would never want to do anything to see you or any of our customers go away. We’d like to see you come back and give us another shot, we promise that we have and always will continue to remain transparent in our terms, you can review them here and if you feel satisfied you can go ahead and try us out again:

    General Terms: http://www.bigrock.in/support/legal.php?requestfor=customermasteragreement&from=agree_page
    Hosting terms: http://www.bigrock.in/support/legal.php?requestfor=customerhostingproductagreement&from=agree_page

    • Vijay PadiyarVijay Padiyar01-24-2014

      Hello

      Thanks for taking the time to respond.

      1. Regarding the MySQL queries exceeding the 15 second time limit, the same restrictions were in place on my previous web host (before I moved to BigRock) as well as my current web host. However, these problems are not seen now, nor were they seen before I moved to BigRock. This despite there being no change in the site’s software or traffic quantity. How do you explain that?

      2. Regarding refunds, you haven’t answered my questions, i.e. (a) if you do not grant refunds beyond the initial period, why even allow a customer to cancel such an account when you know they are not going to get any refunds, and (b) why don’t you mention this aspect prominently on your website instead of hiding it somewhere deep inside your website and within a mountain of terms and conditions?

      I cancelled my web hosting plan taken for 1 year, within 45 days of purchasing it, only to be informed later that I am not going to get any refunds! If I had known this beforehand I probably wouldn’t have cancelled my plan. You could at least have put up a pop-up message on the cancellation page warning customers about this aspect.

      Not only that, I had to struggle to find a reference to the no-refund policy on your website. It seems to be put up only for legal purposes (so you can make a point when people like me raise questions) but doesn’t serve any practical informative purpose.

      I do not think I will be going back to BigRock anytime in the near future. But thanks for responding.

      Regards

      Vijay

  7. SathishSathish12-28-2013

    Vijay,
    I recently got shared hosting from Bigrock am facing same issue, my wp sites are loading too slow its just in development stage and the reply i got from them is that MySQL queries are getting killed by the server.

    Please note that, the long_query_time set for the MySQL service is 15 seconds. Since it shared server, we can’t alter this values for single domain. Do contact your SQL developer and optimize the database queries for the better performance of the site.

    I tried optimizing the database using wp-optimize plugin still site loads dam slow…

    Whats the best alternative you found if any? i need host with Indian net banking options.

    Thanks for the info, i should have made thorough check before hosting with Bigrock!

  8. NishanthNishanth12-11-2013

    Hi,

    Where u r hosting this website now, do you have any suggestions for me if i want to change my host?
    Also what is the best procedure to shift my entire wordpress website?

    Thanks

  9. SanjaySanjay02-01-2013

    All the best – really need people who can deal with these guys – NET4 is a disaster… My friend has a website with them…. They respond to sales enquiries but to customer service they are not bothered…. The guy who sells you stuff does not bother to pick you call once the payment has been made… They are located in Noida – Hence the behavior does not surprise me…. They close tickets without resolving queries and worst of all they blacklist your number on the toll free line to ensure that they dont take your call… All the best… F C U K – these buggers….

  10. SukantaSukanta01-30-2013

    I am using bigrock web hosting. But my site loads very slow. i think this is hosting issue.. i am thinking to change my hosing provider. my site is Infotilla.com

    • Vijay PadiyarVijay Padiyar01-30-2013

      You aren’t using any WordPress site speed optimization plugins. Try W3 Total Cache, or WP Super Cache with WP Minify.

  11. SidSid12-18-2012

    oh just to not be all negative!

    Atleast the BigRock VPS team is OPEN about all the CPU/Processor specifications. Try asking GoDaddy, what processors do their VPS sites run on.

  12. SidSid12-18-2012

    I have quiet a few websites hosted on Big Rock. I started off with a Linux Pro Unlimited plan and now also have a V4 VPS.

    Good thing is, they would interface with you wonderfully. Even assign you a dedicated account manager, the live chat is prompt.

    But what pulls big rock down severely is its Technical Support Team. Until recently i started experiencing 503 server errors and downtimes. It took them 3 days to resolve that. The ticket replies are very not continuous. They would have a standard initial reply template and thats it.

    For the VPS – they say its MANAGED Hosting. I didn’t find any help setting up my environment. I was just provided a parallels account had to configure my WHM/Cpanels. The Binaries that the VPS has were conflicting with the Httpds. I have seen VPS hosting providers that help you through. I was able to go through this because i am familiar. But if you are not familiar with technicalities, forget about your hopes of having a VPS.

    Well tht’s about it. I would stay with BigRock for 6 months how it spans out giving them a fair chance, if not I will move out.

    • Vijay PadiyarVijay Padiyar12-18-2012

      I’ve had bad experiences since I wrote this review. So much that I have shifted back to my previous hosting provider. I will update the review.

  13. AndrewAndrew09-27-2012

    Hi Vijay

    You have a nice blog. I read few of your posts and find them useful to all online users. Keep updating and best of luck for future.

Leave a Reply